Refund and Returns Policy Of The Products

Refund and Returns Policy

Refund Policy:

  1. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team at [] within 48 hours of receiving the product. We will guide you through the return process and arrange for a replacement or refund.
  2. Incorrect Items Received: In the rare event that you receive the wrong item, reach out to us within 48 hours of delivery. We will rectify the error by sending you the correct item or providing a refund, depending on your preference.
  3. Quality Concerns: If you have concerns about the quality of a product, please get in touch with us within 7 days of receiving your order. We may request additional details and, if necessary, initiate a return or replacement.

Returns Policy:

  1. Product Return Eligibility: We accept returns for products within 15 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  2. Non-Returnable Items: Due to hygiene and safety reasons, certain items like handmade soaps, and home decorate plant products are non-returnable. Please check the product description for any specific return restrictions.
  3. Initiating a Return: To initiate a return, please contact our customer service team at []. Provide your order number, the name of the item you wish to return, and the reason for the return. Our team will guide you through the process.
  4. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective/damaged item. We recommend using a trackable shipping service to ensure your return is received.
  5. Refund Process: Once we receive your returned item, our team will inspect it. If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take a few days for the refund to reflect in your account.

Contact Us: If you have any questions or concerns about our Refund and Returns Policy, please reach out to our customer service team at [] or 7479044440.

Please note that this policy is subject to change, and any updates will be communicated on our website. Thank you for shopping with us at [sjficrc Store]!

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